terms and conditions

Appliance Repair - Terms & Conditions These terms relate to a domestic or household appliance that needs repairing. Any reference to the word Appliance shall mean a domestic or household appliance.

• Please carefully read these terms and conditions as it sets out key information, about how we provide our Appliance repair service. By using our services, you are agreeing to be bound by these terms and conditions and for our services to be provided in accordance with the terms herein. You are also agreeing to our terms of use and privacy policies.
• If you would like us to repair more than one Appliance, each Appliance will be charged separately in accordance with the charges laid out. Please contact us for further      information.
• Should your appliance repair require the services of two or more engineers, additional charges will apply. You will still be charged for any engineers visit even where the engineers had to abort or rearrange a visit.
• Please note that      engineer call out charges and charges for parts will include an      administration fee charged by us. This will be included in the price we give you. Our administration fee is not refundable under any  circumstances.

Repair pricing: 

Laundry (freestanding)  £50+VAT           £60.00 INC

Laundry (integrated)       £60+VAT           £72.00 INC 

Electric cookers                 £50+VAT           £60.00 INC

Gas cookers                         £80+VAT           £80.00 INC   

Range cookers                    £80+VAT           £96.00 INC 

Refrigeration                       £75+VAT           £90.00 INC 

Gas range cookers            £100+VAT         £120.00 INC

Gas registered, Reg. No  945927  

This includes ONE engineer call out visit up to 1 hour, a technical assessment and repair work being carried out. If the engineer call-out visit is more than one hour or if a further engineer visit is required, this may be subject to a separate charge. We will advise you of the cost

· Parts are NOT included, and you will be charged for this separately. 

· Any calls received via a third-party company will be subject to their pricing structure.

· Invoice jobs must be requested by email with the bill payers details included,  and are payable PRIOR  to a appointment being booked. 

· We aim to repair most Appliances but the manufacturer, Appliance type, make, model and age will determine whether we can promptly obtain replacement part(s) and when we can complete the repair. It should also be noted that one a specific Appliance is no longer made, the manufacturer will only stock replacement parts for a given period.

· There are some manufacturers whose parts are not easily sourced, and in some cases, these must be obtained from abroad which will result in a delay in completing the repair. As soon as a part has been delivered, we or our engineers will contact you to arrange an appointment date to carry out the repair.

· If a part is not in stock, this can also cause a delay. We will contact you and let you know when we expect the part to be in stock and estimated delivery times.

· If we are unable to repair your Appliance due to parts being obsolete/unattainable or the Appliance is beyond economical repair (as determined by us or our engineer) you will still be charged for any parts we have ordered, and any engineer call outs.

· If, for whatever reason, we are unable to source a part we will inform you of this. In such instance we would not be able to repair you Appliance. However, you would still be charged for any other parts we have ordered, and any engineer call outs.

· If the engineer attends your premises and finds that no fault or repair is needed to your appliance, you will still be charged for any engineer call out and any parts ordered (including our administrative charge).

· Goods supplied by us, will require a full non-refundable payment, goods over £200 will require a 50%  deposit prior to ordering. 

· We reserve the right to refuse to install any parts which have not been provided by us or our engineers. Please note that the Repair Guarantee and Parts Guarantee as mentioned further below shall also not apply to any parts which have not been provided by us. We (or our engineers) will not be responsible or liable for any direct or indirect damage, loss, fault, defect, or harm suffered or incurred howsoever arising to the Appliance and/or any surrounding area, fixtures, items or otherwise in carrying out or in attempting to carry out a repair or otherwise.

Access to Appliance and Damage to Appliance/Surroundings.

· The focus of the repair will be based on the description of the fault you have described to us. If during the engineer call out, the fault is found to be because of misuse, neglect or poor installation or not in accordance with the manufacturer’s guidelines or, the Appliance or the fault is not as described originally, we reserve the right to charge additionally for this depending on the nature of the actual fault and the Appliance. Therefore, any Appliance or fault details which differ from the ones used to obtain a quote online or over the phone may be subject to a further or additional charge. We or our engineers will advise you further of such cost.

· It is your responsibility to provide safe access to the premises and unrestricted and unhindered access to the Appliance so that the Appliance is fully accessible. If your Appliance cannot be easily or safely accessed to facilitate the repair, our engineers reserve the right to abort the repair. In such instance, you would be charged for any engineer call out and any parts ordered (including our administrative charge). We (or our engineer) will not be responsible or liable for any direct or indirect damage, loss, fault, defect, or harm suffered or incurred howsoever arising to the Appliance and/or any surrounding area, fixtures, fittings, items or otherwise in carrying out or in attempting to carry out a repair or otherwise.

· Without prejudice to the above clause, if you do raise any issue of alleged damage, fault, harm or loss was directly and solely caused by our engineer and this must be reported to us along with clear photos and evidence of the alleged damage, harm or loss within 24 hours of the engineer’s visit. Even where this can be shown, we will fully rely on and remind you of the above liability clause. 

Payment and Refunds

· You will not be entitled to any refund of any monies given for ordering any parts or where an engineer call out has been effected as mentioned above and further below (including any administrative charge by us).

Repair/Parts Guarantee

· We will carry out a repair at no cost to you if the identical fault arises to the same appliance within 30 days from the date of the repair being carried out. This covers ONE engineer call out and parts previously fitted.

· All parts ordered by us are guaranteed for 3 months from the date of purchase. If during this period, any defect arises to a part ordered by us. We will replace the part at no cost to you. This covers ONE engineer call out and parts.

· The Repair Guarantee and Parts Guarantee shall not apply where our engineer deems that:

a) Your use of the Appliance was not in accordance with the manufacturer's instructions or recommendations.

b) Willful damage or neglect, blockages, and cleaning issues.

c) The Repair Guarantee and Parts Guarantee will also not apply if there is a subsequent unrelated breakdown/fault to the Appliance and/or the Appliance or a part has been repaired, modified, altered, serviced, or has had other parts installed since our engineer’s last visit or if any work, fault or damage is directly or indirectly caused or procured to the Appliance by yourself or a third party or if the Appliance has been moved to another premises.

Appointments and Cancellations

· Our engineer will visit your premises on the agreed date and time. However, there may be instances where an engineer is not able to attend on the date and time agreed or we have to cancel your booking. Should this happen, we or our engineer will contact you to inform you and arrange a new date and time.

· If you miss your appointment or are not available on the day of your appointment or if the engineer does not have safe access to the premises or gain proper and safe access to the Appliance or we reasonably believe the health and/or safety of the engineer could be compromised and the repair is aborted, you will still be charged for the engineer call out, parts ordered and for any subsequent engineer call out (including our administrative charge).

· Free parking or a valid permit to park must be provided to the engineer attending the premises. If this is not possible, additional charges for parking will be charged.

· If suitable parking is not available and our engineer aborts the repair, you will still be charged for the engineer call out, parts ordered and for any subsequent engineer call out (including our administrative charge).

· You are expected to give as much notice as possible when cancelling an appointment. If you cancel on the day you may have to pay for the engineer, call out that was due. You will also not receive any refund for any parts ordered.

· We may refuse to provide a service if:

a) You do not make any payment to us when it falls due.

b) You fail to provide us with information that is necessary for us to carry out the repair.

c) You fail to give us safe and proper access to our property or the Appliance to enable us to carry out the repair.

d) You or anyone at the premises behaves in a threatening or abusive way to our employees or engineers.

e) In such instances you will not receive any refund on the engineer call out and you will be changed for any parts ordered or installed (including our administrative charge).

f) If we are prevented from providing any services or if there is a delay in ordering or receiving a part or if there is a delay in an engineer call out as a result of an event or circumstance beyond our reasonable control, we shall not be in breach of this agreement and will not be responsible or liable for any direct or indirect damage, fault, loss, defect, or harm suffered or incurred howsoever arising.

Complaints/Contact

· All 5 Appliance Repairs Ltd. Company Reg: 14381130. Reg Address: Unit B18 Pemberton Business Centre, Richmond Hill, Pemberton, Wigan WN5 8AA. VAT Reg No:434496133.

· If for what ever reason you are not satisfied with our service, please call us and we’ll always aim to resolve your issue as quickly as possible. If this is not possible then we would require all correspondence to be in writing. Please therefore email us at All5appliancerepairs@outlook.comor write to us at the above address.

· We will aim to resolve all complaints as quickly as possible.

Your details and data sharing 

· Your personal details will be used in accordance with our privacy policy found on our website.

· We will share your information with our engineers, third party engineers, partners, and connected companies to enable us to fulfil our obligation to you and to enable the repair of your appliance.

General

· All charges and costs will be subjected to VAT.

· We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions each time you place a booking. By placing a booking or using our service, you agree to be bound by these terms and conditions.

· Due to the demands and needs of the business, we may sub-contact and/or appoint a third-party engineer to attend to your Appliance repair. We fully reserve such right without any prior notice to you. All engineers are fully vetted by us. This will not affect the labour charge as per the repair options set out above or any of the other terms and conditions including our repair guarantee.

· If any provision of this Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this agreement which shall remain in full force and effect.

Liability 

· We have done our best to ensure the accuracy and currency of the material contained in this web site but make no express or implied warranties or representations about any of the content of this web site. We accept no responsibility for any direct or indirect loss, harm, fault or damage which may arise for reliance on information or advice contained in our website and shall not be liable for any typographical or other errors or emissions within the material contained on our web site.

· We will not be responsible or liable for any direct, indirect or consequential loss, harm, defect, fault or damage suffered or incurred by your use or not using or not being able to use your Appliance after requesting a repair service from us and/or there being any delay in the delivery of parts or an engineer carrying out or completing a repair or otherwise.